There’s a shift happening in the workplace—more than 50% of employees now say they trust AI more than human HR professionals. This might seem surprising, but when you think about what employees want—fairness, transparency, and helpful feedback—it starts to make sense.
AI provides unbiased insights, real-time feedback, and personalized support. But here’s the important part: AI isn’t replacing the human side of HR—it’s helping HR teams work smarter, not harder, by handling the data-heavy tasks so they can focus on connection, empathy, and people-first leadership.
Why Employees Are Turning to AI for HR Support
1. Clear and Fair Feedback
We’ve all been there—walking out of a performance review and wondering, “Is that really how I’ve been doing?” Performance reviews can feel personal, even when they’re not meant to be. AI changes that by relying on data, not opinions, to deliver feedback.
In the survey, 65% of employees said they trust AI to give fairer feedback because it focuses on facts and results, not emotions or assumptions.
What This Means for HR:
▪️Use AI-powered tools to give consistent, data-backed performance insights.
▪️Be transparent—explain how AI evaluates performance so employees feel confident they’re being measured fairly.
2. Support When It Matters Most
Nobody likes waiting until the end of the quarter (or year) to find out how they’re doing. By offering feedback in real time, AI helps employees improve as they go, rather than months after the fact.
A Better Approach:
▪️Imagine an AI tool that checks in with employees, offering personalized growth tips or resources based on their recent work.
Why It Matters: Over 75% of employees in the survey said they prefer feedback from AI because it’s fast, specific, and useful.
3. Personalized Career Growth Plans
Employees want to know their career is heading somewhere. Generic development plans don’t cut it anymore—they want personalized growth paths that play to their strengths. AI can track progress, analyze performance trends, and suggest next steps that make sense for each individual.
Survey Insight: 64% of employees said AI-generated performance goals helped them feel more supported in their career growth.
HR’s Role:
▪️Use AI to recommend meaningful growth opportunities—then add the human touch with regular one-on-one check-ins.
▪️Create visual career “maps” to show employees how they’re progressing and what’s next.
Beyond Performance Reviews: Where AI Can Make a Difference
1. Making Onboarding Smoother
Starting a new job can feel overwhelming. There’s so much to learn and take in, and new employees don’t always know where to go for answers. AI can make onboarding more personal by guiding new hires step-by-step, answering questions instantly, and recommending useful resources based on their role.
Key Stat: 67% of employees trust AI to guide them through onboarding because it provides clear, structured support.
What ServiceNow Highlights: Generative AI can offer personalized onboarding support, helping new hires adjust more quickly and with less stress.
2. Transparency in Compensation and Benefits
Salary and benefits discussions can sometimes feel like a mystery. AI tools can make these conversations clearer by breaking down pay structures and showing employees how performance impacts rewards.
A Simple Fix:
▪️Add a “compensation dashboard” where employees can see their performance milestones, salary progression, and available benefits at a glance.
3. Relevant Training and Development
Not all training programs are relevant to every role. AI can help by recommending courses and certifications that are tailored to what an employee actually needs to grow in their role.
Pro Tip:
▪️Create “learning playlists” that offer a mix of articles, courses, and mentorship opportunities—all tailored to an employee’s development goals.
But Is AI Really Fair? Addressing Bias Concerns
It’s true—AI is only as good as the data it’s trained on. If the data is biased, the insights will be too. But here’s the thing: human-led reviews also aren’t perfect. In fact, the survey showed that 25% of employees believe their performance reviews have been negatively affected by their manager’s biases.
To make sure AI builds trust, not doubt:
▪️Audit Regularly: Check AI systems to make sure they’re producing fair and unbiased results.
▪️Be Transparent: Show employees how AI tools work and what data is being used.
▪️Balance It Out: As ServiceNow suggests, combine AI insights with human-led conversations so that employees get both facts and empathy.
Finding the Right Balance Between Tech and Connection
The goal isn’t to replace HR professionals—it’s to give them more time to focus on what matters most. By using AI to handle repetitive tasks like onboarding, surveys, and performance reviews, HR teams can spend more time mentoring, coaching, and supporting employees.
For HR Leaders:
▪️Automate Repetitive Work: Use AI for data-heavy tasks so your team can focus on building relationships.
▪️Provide Personalized Feedback: Use AI insights to give employees clear progress updates throughout the year.
▪️Empower Employees: Give employees access to dashboards and tools where they can see their progress in real time.
What This Means for HR
The findings from ServiceNow show that employees don’t just want feedback—they want to feel seen, understood, and supported. AI makes it easier for HR to provide personalized, meaningful feedback that helps employees thrive.
Next Steps:
▪️Invest in AI tools that provide intelligent summaries and personalized recommendations.
▪️Start small—pilot a new AI tool and gather feedback before expanding it across your organization.
▪️Train your HR team so they’re comfortable interpreting and using AI-generated insights.
▪️Communicate openly with employees—show them how AI tools are there to help them grow, not replace the human connection.
Final Thought: Experience the Power of Intelligent HR
Employees want clarity, fairness, and support—and AI can help HR teams deliver exactly that. But it’s not about replacing people—it’s about freeing HR professionals to focus on what they do best: building trust and creating an environment where employees can grow.
Experience the power of AI providing intelligent summaries and recommendations. BullseyeEngagement’s platform is designed to help you simplify HR processes and deliver personalized employee experiences. Contact us today for demo!
